Apr 17

HIRING A DEVELOPER SUPPORT ENGINEER, THIS IS A FULLY REMOTE ROLE, OPEN TO CANDIDATES GLOBALLY

You will be in charge of looking into and promptly resolving technical questions about blockchain-related queries from internal or external groups.

HIRING A DEVELOPER SUPPORT ENGINEER, THIS IS A FULLY REMOTE ROLE, OPEN TO CANDIDATES GLOBALLY | visajobshq.com

Key Job Responsibilities

  • Responsible for investigating and resolving technical issues timely from external or internal communities on blockchain-related inquiries.

  • Create automations, Implement tooling, and write scripts to help developers and increase work efficiency. 

  • Continuously improve content on Polygon technical documentation, blogs and community forum

  • Coordinate through the entire flow of incident and release management.

  • Work closely on the line between engineering, monitoring, docs, and Business team

  • Identify and work on metrics, workflows, opportunities and gaps for improving overall blockchain delivery.

  • Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization.

  • Directly support the community and developers to deploy, test, and maintain blockchain test network and production network environments’ features like Bridge features, tooling, Dapps, libraries, etc.
     

What you’ll need - Preferred Qualifications

  • Excellence in communication, coordination and documentation

  • Intermediate experience in Python or JavaScript

  • Ability to proactively decide and act on ambiguous situations with minimal guidance

  • Familiarity with open source and tools involved in DevOps and software development(ex.: github, docker, grafana)

  • Basic knowledge of linux and system administration

  • Basic knowledge of blockchain concepts (ethereum, L2, rollups, nodes, bridges, txn lifecycle and RPC)

  • Background working with mission critical 24/7 systems will be beneficial

  • Must have strong capabilities to identify, analyze and resolve problems logically and systematically

  • Tech skills: Blockchain, Wallets, Web3.

Nice to have:

  • A mindset for web3 and crypto narrative

  • 2+ years of experience in similar roles - e.g. Technical Support

  • Attention to detail in every aspect of work

  • Interest and eagerness to learn blockchain and zero knowledge proof systems 

  • Experience writing smart contracts.

Perks

The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes, the following benefits:

  • Remote first global workforce

  • Industry leading Medical, Dental and Vision health insurance*

  • Company matching 401k with 3% match*

  • $1,500 Home Office Set Up Allowance (life-time max)

  • $200 Annual Book Allowance Program 

  • $75 Monthly internet or phone reimbursement

  • Flexible Time Off

  • 1 company wide wellness Friday day off per quarter

  • Company issued laptop