Apr 17
You will be in charge of looking into and promptly resolving technical questions about blockchain-related queries from internal or external groups.
Responsible for investigating and resolving technical issues timely from external or internal communities on blockchain-related inquiries.
Create automations, Implement tooling, and write scripts to help developers and increase work efficiency.
Continuously improve content on Polygon technical documentation, blogs and community forum
Coordinate through the entire flow of incident and release management.
Work closely on the line between engineering, monitoring, docs, and Business team
Identify and work on metrics, workflows, opportunities and gaps for improving overall blockchain delivery.
Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
Directly support the community and developers to deploy, test, and maintain blockchain test network and production network environments’ features like Bridge features, tooling, Dapps, libraries, etc.
Excellence in communication, coordination and documentation
Intermediate experience in Python or JavaScript
Ability to proactively decide and act on ambiguous situations with minimal guidance
Familiarity with open source and tools involved in DevOps and software development(ex.: github, docker, grafana)
Basic knowledge of linux and system administration
Basic knowledge of blockchain concepts (ethereum, L2, rollups, nodes, bridges, txn lifecycle and RPC)
Background working with mission critical 24/7 systems will be beneficial
Must have strong capabilities to identify, analyze and resolve problems logically and systematically
Tech skills: Blockchain, Wallets, Web3.
A mindset for web3 and crypto narrative
2+ years of experience in similar roles - e.g. Technical Support
Attention to detail in every aspect of work
Interest and eagerness to learn blockchain and zero knowledge proof systems
Experience writing smart contracts.
The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes, the following benefits:
Remote first global workforce
Industry leading Medical, Dental and Vision health insurance*
Company matching 401k with 3% match*
$1,500 Home Office Set Up Allowance (life-time max)
$200 Annual Book Allowance Program
$75 Monthly internet or phone reimbursement
Flexible Time Off
1 company wide wellness Friday day off per quarter
Company issued laptop