Mar 28, 2022
As our Global Social & Community Manager, your mission will be to bring the brand to life on social networks and within our community. You like to interact with people, have a critical mind, a strategic vision, and are at ease in operational matters. In the Growth team, you will work within the Global Social & Community Team, reporting to our Head of Social & Community helping with: Growing and engaging our social media community on our channels and external groups, helping build a strong community of entrepreneurs, freelancers, and company creators, while engaging and curating content for the community.
• Engage on our social media channels and external groups by creating conversations to evangelize the Qonto brand on all platforms: Linkedin, Twitter, Instagram, Facebook, Youtube.
• Monitor existing discussions on the brand and discussions where we are legitimate to continue conversations on all platforms as well as on external groups (Facebook and LinkedIn).
• Track relevant qualitative and quantitative KPIs for external groups' community management and create monthly reports to share with the Brand & Comms team.
• Respond to marketing customer inquiries & comments on social platforms in a timely manner and relay to our customer service when needed.
• Define the strategy to create and build an engaged community.
• Develop strategies implying marketing campaigns, content rewards to develop the engagement and the satisfaction of our community.
• Monitor social media trends (France and Global) about what other brands do on social and how: from French tech start ups to international brands.
• Working in a hyper-growth & International environment (#Next40).
• Hands-on culture, take on responsibilities and decision-making.
• Learning and improving your ways of working every day.
• Experience: You have at least 4 years of experience with a fast and successful track record in a Social media position and community management.
• Customer Obsessed: You have a user-first approach, you are obsessed with taking care of our customers and community and you frequently listen to them in order to adapt your strategy.
• Communication: You have excellent interpersonal and editorial skills, with exceptional listening skills.
• Organized: You have great organizational and project management skills.
• Curious: You are willing to go deep to learn about the nuances of the product, industry, and competitors.
• Languages: You have a perfect written and oral expression in French and English.
You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further 🤗
• Office & Team Life
- A fully-renovated building near Opera with WeWork services
- Monthly team events, and specific budget to organize team offsite
- Free coffee, snacks in the kitchen, and a budget allocated to managers for small team events
- The latest equipment from Apple
- Tailor-made Remote Policy: from 2 days per week with a bonus of 12 additional days per year to Full remote, with the possibility in both cases to work from anywhere (+/-3 hours) up to 4 weeks per year
- A competitive salary package
- Alan health insurance (60% covered by Qonto for Qontoers and their children)
- 5 to 10 days off in addition to the legal 25 days
- A Swile Card that you can use for lunch
- Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib
- Relocation package and visa sponsorship for international talents (we have 40+ nationalities based in Paris!)
- An inclusive environment with a real focus on parity (40% of our teams are women)
- Special parenthood policy (we are part of the Parental Act program)
- Childcare Benefits (reserved day-care places for your little ones) and subsidies/discounts with selected childcare partners
- Access to Busuu, a digital platform to improve your language skills
- Access to Moka Care, a digital platform to take care of your mental health
- Career tracks that can match all expectations (Expert or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto. And in addition, internal and international mobility is also promoted