Nov 28, 2022
As a Gaming Support Agent, you'll handle customer support issues for an assigned game studio, you'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. We are a remote company working with passionate agents worldwide.
You speak French and English at an advanced level
You have in-depth gaming knowledge and love anything related to video games
You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
You are a fast learner, take initiative and excel at troubleshooting
You have a dedicated quiet workspace located within your residence
(Optional) Experience in a Customer service environment is a plus.
A minimum internet speed of 2 Mb/s download and 1 Mb/s upload internationally.
A minimum of 8 GB RAM
A 64-bit version of Windows 10 or newer, or a recently released version of macOS
An Intel Core i5-760 2.80 GHz or better/similar.
An Nvidia GTX 660 Graphics card or better/ similar or you own a gaming console.
A smartphone usable for two-factor authentication that runs at least:
Android 6.0 or newer
Apple iOS 13.0 or newer
A position at a fast-growing company with ambitious Gaming clients.
A casual, international and diverse environment with people from 40+ nationalities
The flexibility to work 100% remotely.
No wasted commute time
Top-notch tools, training, and colleagues