Sep 25, 2021
This role sits within the ‘Wider Service Delivery Team’ as part of ‘Core Client Support’, providing high-quality Executive Assistant support, working flexibly across a portfolio of clients. To be successful in this role you must be able to switch attention between clients, recognise your own limits and be confident in asking for help. You are a strong communicator who embraces the use of technology and automation to enable a consistent streamlined approach in delivering our service.
Key Activities and Responsibilities:
Manage complex client diaries and schedule proactively, alerting users of deadlines and important appointments and ensuring all necessary information is in the calendar invites
Set up and manage technology to improve efficiency such as integration tools
Manage facilitation of meetings (including Board meetings) such as conference calling, meeting room bookings, meeting refreshments and other equipment, as required
Provide inbox management by monitoring and responding to emails and managing a complex schedule
Manage complex business travel, including flights, visas, transportation, accommodation, itineraries, proactively seeking ways to ensure the client has a positive travel experience
Event management to include planning, organising, and coordinating small to large local and international events
Provide general administrative and office management support, as required by each client’s setting
Provide additional support to clients in the areas of: research; business development; marketing; supplier management; HR & recruitment and project management
You have 3+ years' experience in a fast paced EA role
You anticipate client needs and work proactively to support to deliver exceptional service
You are a team player and have the ability to forge good working relationships with a variety of different personalities
You are technologically savvy or willing to learn as you’ll be using FYXER and clients' systems
You can adapt your approach and think creatively when a problem needs solving fast
You always strive for improvement
You are proactive and you thrive in a fast paced environment
Your attention to detail and time management is second to none
You have exceptional communication skills (listening, speaking and writing)
We're looking for individuals that have flexibility to commit to a minimum of 130 hours/month. In return, we offer a friendly and supportive community at FYXER. Working remotely can be lonely at times but we have a team of amazing people with a wealth of skills and experience that support each other and like to have some fun along the way.
£13 - £16/hour (according to skills and experience)
Casual employee agreement
Remote and flexible working
25 days’ Annual Leave
Life insurance
Employee Assistance Programme for employees and their family offering counselling and life coaching
SmartHealth - doctor-on-demand service for employees and their family
Recognition Awards vouchers
Access to a company wide bonus scheme which gives additional income opportunities for:
Up-selling
Introducing new clients
Employee referrals
This role is also available on a contractor agreement (self-employed) for individuals based outside of the UK. Contractors are not eligible for employee benefits.
We look forward to receiving your application. If you have any questions in the meantime, feel free to email us at careers@fyxer.com.
FYXER is an all encompassing business and executive assistant (EA) support service. It was set up by brothers Richard and Archie Hollingsworth in 2015 with the aim to: “offer executives a holistic service rather than a single employee and EA’s, flexible and remote working.”
At its core, FYXER combines great people and technology to give business leaders time to focus on what matters. Through a team of experts (‘the Hive’), FYXER delivers a service that consistently creates 'WOW' moments for its clients.
However, FYXER is more than just a service provider. Beyond this we become a client's critical business partner, coach to its executives (and management teams), and champion for its mission. We get ‘under the skin’ of our clients to ensure that the cogs keep turning - during the pandemic we became the core and key business continuity solution for some of our clients, allowing them to continue their business operations, whilst making efficiency savings elsewhere. Through building strong and lasting relationships at all levels within the business, we achieve a position that allows us to hold clients accountable for the goals they are striving to achieve.
In order for us to continue creating ‘WOW’ moments, and respond to the developing needs of both clients and the sectors they operate in, FYXER is on a journey, transitioning from one service delivery model “V1”, to another, “V2”. The goal is to ensure that FYXER remains agile and responsive to all its current and future clients needs and aspirations.