May 17, 2022
We’re looking for a dynamic and ambitious Director of Content Operations to lead our Onsite Content Writing and Content Partnership teams. In this role, you’ll work with the Product Owner of Traffic to translate the iPrice content vision and strategy into prioritised action items and developing the structure and processes that empower our Content teams to achieve results to help.
Work with leadership to develop iPrice onsite written content strategy spanning six countries (Malaysia/Singapore/ Philippines/Indonesia/ Thailand/ Vietnam) and four (4) languages (English/Bahasa Indonesia/Thai/Vietnamese) to educate / delight users; build brand presence; and, optimize website SEO ranking.
Build content department to deliver on the strategy:
Work with VSO to clarify required capabilities
Define staffing, building team leadership/capabilities through development/hiring
Oversee projects including (i) clarify requirements/project scope based on stakeholder input; (ii) developing clear project plans; (iii) identifying external vendors as needed; and, (iv) overseeing delivery on time / within budget
Lead diverse multicultural teams of 30-40 content writers and researchers to deliver on targets
Develop deep understanding of iPrice’s product, core values, SEO ranking factors and users to help guide content and brand voice development
Develop and maintain processes to develop high-quality onsite/offsite content
Coordinate priorities across different teams and proactively identify dependencies or issues which may put the deliverable at risk
Serve as a quality-control gatekeeper throughout creation and distribution process to ensure consistency with the iPrice brand / SEO guidelines
Active participant in iPrice leadership team, helping set overall company direction, strategy and operating approach
5+ years experience in content operations management or a leadership role in content operations
A demonstrated ability to lead multiple teams
Strong understanding of SEO best practices across articles, images and video
Ability to thrive in complex spaces where it’s your job to establish processes and develop solutions with your team
Self-starter with strong organizational skills who can drive content projects from start to finish
Outstanding written / verbal communication ability across diverse stakeholder audience
Confident and you easily establish relationships with coworkers
An eye for detail; can review and improve content created by others
Strong understanding of branding, tone, and voice
Growth mindset and continuously pursue personal growth and learning
Agile certification preferred
Comprehensive healthcare benefits (including outpatient, in-patient, dental & pharmaceutical benefits for you and your family)
Accelerated career progression support by structured training/development programs (including Internal curriculum, IELTS and external training support)
Adaptable working approach during pandemic (including leave in lieu, flexible working hours, Work from Home and Work From Home Country)
Numerous Office perks (including monthly lunch & team allowances, claimable grab rides in past 7:30pm; stocked pantry; subsidised vending machine and plenty of events)
Support for non-Malaysians (including relocation / work permit and visa support)