Feb 20, 2023
As a customer support professional, you'll carefully monitor client issues, spot trends, and answer calls. collaborating across departments to remove customer hurdles and guarantee that every customer has a remarkable experience
You are calm under pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
Your kindness is evident
You can adapt quickly to change
You have excellent verbal and written communication skills
You're a skilled multitasker and organizational by nature
You have experience with Zendesk or similar technology
Diligently tracking customer concerns, identifying trends, and driving calls
Working cross-functionally to remove customer obstacles
Ensuring every customer has an extraordinary experience
Understanding why customers wish to cancel and working on solutions to keep customers satisfied
You will listen for opportunities to upsell our customers on additional products and services that will save them money and solve their issues
We are hiring globally and paying $1,040/month
Shifts:
Our shifts are US time zone based, we are open every day from 9 am EST to 9 pm EST, and you can expect to work on weekends on a rotating basis
Initial screen with our recruiter
Hiring Manager Interview
Leadership Interview
Final Interview with CEO