Nov 28, 2022

CUSTOMER SUPPORT EXECUTIVE, REMOTE | €23,000 - €36,500 ANNUALLY | WORK FROM HOME

We want to hire a customer service executive. A skilled, upbeat, and sympathetic individual who will enhance the product experience for our customers. You approach consumers with a sympathetic, collaborative, and expert demeanor. You have amazing multitasking abilities and you pick things up quickly. You have a natural curiosity for learning new things. You have excellent communication abilities and are a gregarious optimist. You're completely smitten with mobile and online applications.

CUSTOMER SUPPORT EXECUTIVE, REMOTE | €23,000 - €36,500 ANNUALLY | WORK FROM HOME | visajobshq.com

Who you’ll work with

  • You’ll be part of our Customer Support team working alongside our Customer Success, Sales, and Product teams. Get in touch and let us know why you are the right person to help!

  • You will join smart, curious, and incredibly fun people who are dedicated to one thing only: making sure our customers are successful. Not once, not sometimes, but every time we can help.

  • With a customer satisfaction rate of 98.6 percent over the past ten months, it’s clear that we’re passionate about maintaining a high-quality experience with our customers. But we’re not satisfied with anything short of 100 percent, and that’s why we need your help
     
     

Responsibilities:

  • Supporting the customer journey.

  • Finding the best possible solutions for our customers’ problems when they arise.

  • Knowing your product inside and out.

  • Recommending product and service improvements to our Product Management team by helping collecting by collecting customer information and analyzing customer needs.

  • Collaborating with our Development team to understand the cause of issues our customers might be facing and solving them. Working with our Development team towards technical solutions that answer those needs.

  • Supporting the internal organization to serve potential customers, using and improving the product.

Requirements

  • Previous experience as Customer Support in a SaaS work environment.

  • You’re fluent in English and also fluent in either German, French or Spanish.

  • Previous and proven experience communicating with customers (written and by phone), ideally in different tiers.

  • Experience with reading and updating HTML and Javascript

  • Experience in mobile and desktop browser support troubleshooting

  • Experience with Google Analytics

  • Experience Troubleshooting API integrations

  • Experience with troubleshooting XML and CSV data sources
     

  • Able to work from 11:00 -19:00 CET

Bonus:

  • You have a good understanding of tag management and advertising software
     

If you’ve been reading this far, chances are high you're a bit like us:

  • You desire to do things better and to improve the world around you.

  • You believe that results and impact matter more than hours spent.

  • You’re self-driven, and you love the fact that Publitas operates through values & habits such as:

    • Honesty

    • Respect

    • Passion

    • Generosity

    • Excellence

    • Curiosity
       

What you can expect from us

  • €23.000- €36.500 base gross salary per year.

  • 25 vacation days per year and your National Holidays off.

  • A contract of indefinite duration.

  • Work from anywhere you desire.

  • A monthly shared office space/co-working allowance.

  • A one-time home office setup stipend.

  • A top-of-the-line MacBook.

  • Monthly wellness allowance to stay healthy while working remotely.

  • Annual retreats in some of the greatest cities in the world.

  • Free books in Kindle and Audible store.

  • We'll challenge and support you to get the most out of your potential through 1-1 sessions.

We promise to get rid of everything that stands in your way so you can create your best work. If this sounds like your kind of place, it’s time to get in touch
 
 Please feel free to contact our Recruitment team at careers@publitas.com if you have any questions.