Mar 29, 2023
Are you a customer service expert who is driven by the desire to provide excellent service, but you've mastered your present products and are uncertain of what to do next? Or are you a software engineer trying to find a method to be exposed to a huge variety of product architectures, domains, and tech stacks? You could join any new company and learn about their few products, sure, but we believe we have something superior for you.
Impressing customers by solving complex or new problems
Growing your product knowledge, in breadth and depth
Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces
Answering the same questions over and over again
Providing trivial or basic troubleshooting
Writing knowledge base articles
Resolving elevated customer tickets
Expanding product and technology expertise by working on “learning tickets”
At least 4 total years of experience in technical customer support or entry-level engineering role
While this is NOT a coding-heavy role, you will still need to be able to read and write code at a basic level for debugging purposes
24/7 availability for 8-hour shifts (we consider individual preference to the best of our ability)