CUSTOMER SUPPORT ASSOCIATES URGENTLY NEEDED, FULLY REMOTE AND WORK FROM HOME

We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with our community. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

You will:
 Effectively solve customer inquiries via phone, email
 Hold a high bar for Support when owning customer interactions
 Identify, document and follow up with engineers on product bugs and features
 Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
 Recognize errors and draft improvements to content in the external Support Center and internal documentation
 Collaborate with members of other teams to root out answers and be a resource to teammates
 
 
 You have:
 The ability to provide support fluently in English.
 Genuine curiosity about people and business, while possessing the ability to inspire passion in others
 Experience in direct customer or client-facing roles
 Interest in implementing feedback and dedicated to the improvement of your skills and work
 Strong organizational, analytical, written and verbal communication skills
 Superb attention to detail
 The ability to quickly adapt to new situations and think on your feet
 Excellent time-management skills
 A desire to help people and improve the community experience
 
 
 ABOUT PADLET
 We are building more beautiful and fun alternatives to traditional documents. They're less of a pain-in-the-ass to create, and a lot less waterboard-y to view. Think Microsoft Office, but not as soul crushing.
 
 
 Over ten million people use Padlet, making it one of the largest sites in the world. The company is profitable and well-funded.
 
 
 GOOD TIME TO JOIN
 Because we're small, there's a lot of energy. And because we have tremendous traction, your work and insight can go in the hands of millions. This combination is rare and quite satisfying.

Have a way with the written word? Got a knack for showing off your smile in a phone call? If you're looking to work alongside a team that puts the happiness of the customer at the forefront of every interaction, we'd love to have you aboard!

At Padlet, we know that great customer support is provided by both people and products. As a group, we've set high standards for how we treat people: whether it's our users, or Larry, our UPS deliveryman. We'll be relying on you to help us meet the standards we've set for ourselves in our interactions with our community.