Mar 30, 2023
Our company is seeking a customer success expert who will collaborate with current customers to comprehend their needs and match them with our solution. Maintain a regular contact schedule with each client, and keep an eye on performance metrics and other pertinent indicators to identify clients who need further attention.
We are looking to hire a Customer Success Specialist who will:
Work with our existing clients to understand their needs and align them with our solution
Maintain a cadence of communication with each customer
Monitor performance metrics and other relevant indicators to flag clients who we should follow up with
Work with our internal teams to make sure that our clients are getting the best experience possible
Help build and formalize processes that this function should follow in the future
Customer-facing experience: The ideal candidate will have had 2+ years of experience working with customers, preferably in a fast-growing startup environment.
Excellent communication skills: This role will spend a large portion of the time working with both client and Airdev stakeholders, so the ideal candidate should be clearly structured in both verbal and written communication.
Interest in no-code: Our work centers around building custom software without code, so interest in the no-code movement is helpful to ensure that the role is rewarding.
Excitement about working with clients: This will be an externally focused role, so the ideal candidate should generally enjoy working and communicating with clients and be passionate about creating a positive customer experience for them.
Organization and track record of getting things done: This role requires managing many projects at once, so the ideal candidate should be able to tackle and complete tasks in an efficient and timely manner.
Love of intellectual & creative challenges: The way our form operates is very unique in the industry, so the ideal candidate should be able to solve challenges that arise in creative and unconventional ways.