Mar 14, 2023
Via a variety of contact channels, customer success specialists offer technical as well as instructional help and solutions to client school districts. We are seeking outgoing people with excellent communication and problem-solving abilities for this position because it is accountable for delivering first-rate customer service. It is a full-time, 100% remote position.
Develop understanding of software functionality and how it applies to educational standards and best practice
Provide customer support through guidance and training
Display positive and professional image to clients
Build and maintain client relationships
Work with customers to find solutions and resolve issues
Create instructional documents and other publications to enhance client experience
Participate in basic software testing for custom forms, user-reported bugs, and overall functionality
High School Diploma or GED
Strong communication, both verbal and written
High attention to detail and accuracy
Ability to prioritize, organize, and multi-task in a fast-paced environment
Ability to work closely with a team and take direction from management
Monday - Friday: 9:30 am-6:30 pm CST