Mar 30, 2023
To help our customers, we need a passionate Customer Success & Sales Professional. You'll work as a small team with the owner as your boss. Although you will play a key part in fostering relationships with clients, you will collaborate with a team that already exists. Everyone with customer service experience who wants to advance their sales skills has a chance to take advantage of this. This is a work-from-home position, eligible for home office ergonomic and Internet reimbursements.
If you are uncomfortable asking for the money to complete an order from people who contacted us seeking a quote, this is NOT for you. If you want to expand your capacity to sell, this is your chance!
Ability to work fixed-hour shifts Monday through Friday.
If you are applying for the REMOTE WORK FROM HOME position, you must demonstrate the ability to work remotely, showing up online reliably and coordinating with a team across multiple time zones.
The position offered, is for United States citizens, located within the continental United States only.
Proficient at using online software tools, managing multiple data entry systems and making the most of multiple monitors.
Must have a love of talking on the phone on a daily basis. Strap on your headset. You’ll answer phones with a consistent, warm and professional greeting. You’ll call people back and leave clear messages.
You can write with a clear, friendly, simple tone in email, texts, and live chat.
Ability to learn our business and then prioritize support requests. Tidy the inbox and show initiative to follow-up on issues, without prompting.
You understand and appreciate the fact that a positive team environment is both productive and efficient, and benefits a customer’s experience. You have the ability to be respectful, and listen to the needs and suggestions of teammates. You can play a pivotal role on the team for the benefit of the company.
Previous experience in customer service and/or relevant experience in a position with similar skill sets and qualifications.
Be a people person with the ability to anticipate customer needs and build a genuine relationship with them. Build rapport with a range of customer personality types.
You are capable of listening to and advocating on the customer’s behalf to our team. Ability to empathize with customers and imagine their circumstances and feelings. Desire to patiently listen to questions, concerns, complaints and requests while trusting in our process to resolve issues.
You’re capable of learning to confidently communicate about our service and industry. Fundamentally, you have the desire and ability to learn about sales (Don’t worry, we’ll train you! Be willing to travel to Billings, Montana for onboard training.)
You’re excited to delight and build trust. You’re open to humor brought at the right place at the right time as one way to delight people. Calm and poised under pressure during peak season.
You can act autonomously with integrity and work independently – accountable for your own actions. You’re able to survey the opportunity as you start the day, see the urgent and the important, and then focus on what serves the organization’s goals and fits your own role. Then you can explain your decisions and be accountable for them.
You’ve got problem-solving skills, you’re willing to investigate and reach a tentative conclusion and then continue to the answer.
Assisting with the day-to-day management of correspondence and sales activity with prospects and our existing customers.
Speaking on the phone with prospective customers and our already existing, highly valued customers to help place orders or manage their customer experience with us.
Using our software programs tools and a database of information about our services along with templates to answer the customer questions, take detailed information, and then use your judgment and sales skills, to customize the responses to be most fitting for that particular customer. For example, a custom transport to Fairbanks, Alaska.
Responding to prospective customers who complete the contact, inquiry forms on our website. Follow up with prospective customers within the same business day to provide assistance and guidance and help to answer questions, and close the sale.
Acting as the liaison between our customers and our Dispatcher & Sales Team.
You will act as the Voice of the Customer to help ensure their experience with J&S Transportation is exceptional.
Detect trends in the customer’s questions and issues and then provide feedback to the team. Help us design a better customer experience!
Competitive wages, benefits, and performance bonuses are available for full or part-time positions.
We care mostly about the right fit, and want to pay for the right person, based on experience etc.
This is a work-from-home position, eligible for home office ergonomic and Internet reimbursements.