May 22, 2022
We are looking for new team players as a valued addition to our Customer Success department. We are doing everything possible to make our clients' journey pleasant and effective and really hope you are sharing our vision. If so - we're excited to hear from you soon!
Jointly develop a plan for strategic growth of your accounts and execute it;
Be responsible for customers engagement, adoption, guidance of customers with a proactive customer success approach;
Thrive to develop strong partnerships, getting to know customers goals, job to be done, and help them succeed;
Identify regular customer's struggles and offer your expertise to overcome them;
Advocating customers ideas and feedback to the team inside, which are required for customers growth and retention;
Maintain high customer satisfaction and loyalty.
To be proactive person and passionate about Customer Success;
2+ of Customer Success experience or other customer service role in SaaS;
Experience with building customer health scores triggers, predicting churn, forecasting expansion;
High attention to detail and ability to design an organized onboarding plan and schedule for new clients;
A previous record of meeting or exceeding customer renewal and retention goals in a rapid growth environment;
Ability to multi-task, show stable performance, reach personal KPI target and work in a team;
Ability to clearly communicate complex ideas and data in written, presentation, and verbal formats to customers and team members;
Aspiration to change, grow and develop fast together along with the company;
Fluency in English and Russian, third language is a plus.
You can work from anywhere you want, including flexible hours! Furthermore, we don’t promote work-life balance in the traditional sense. Instead, we believe in work-life integration and care about results above all else
Are you ready to wow the world? SOAX provides global opportunities to bring your creativity to fresh new challenges every day. We're a fast-growing startup and we have big goals! You will be able to help us achieve the next milestone in our journey
At SOAX you will thrive if you want to grow, learn, and stretch yourself. That’s why we provide learning and development budgets for courses and books
We know money talks, so we offer a competitive salary and benefits in GBP
Great team of enthusiasts to work with, we have a culture that emphasizes collaboration, energy, and openness so that newcomers will feel at home with us quickly. Our onboarding process is fast-paced but still supportive :)
We are SOAX, an emerging company specializing in automated data collection services for companies worldwide. On the demand side, our priority is to deliver the best-in-class experience for data-hungry businesses across the globe while collecting public data on the web. Performance, security, and customer-centric approach are our core values in this direction.