Mar 14, 2023
We're seeking for a customer success manager to encourage product usage and adoption through constant customer interaction. Search for and pinpoint the demands and problems of customers, keep an eye on their health, spot at-risk clients, and assist in lowering churn
Provide live demonstrations to clients so they may learn how to use the new features.
Drive adoption and usage of the product through ongoing engagement with customers
Look and identify customer’s needs and pain points, constantly monitor customers health, identify at-risk customers and help reduce churn
Run live demos to keep clients updated on how to use the new functionalities
Track client’s performance and assist them in reaching their goals
Timely payment collection and work on billing-related queries
Analyze metrics like MRR, Churn rate, Expansion rate and create a strategy accordingly
Work on customers advocacy
Work with Customer Support, Sales, and Product to articulate and monitor customer requests and feedback through the appropriate channels
Fluent written and spoken English and Russian languages are mandatory for the role
2-3 years experience in Customer Success, Customer service, or another similar role, preferably with SaaS product(s)
Proven ability to smoothly onboard new customers and manage relationships on an ongoing basis
Have worked with a software sales team and sold software products developed in an agile environment
History of being a compassionate problem solver with great communication skills, attention to detail, and a strong passion for user experience and customer happiness
Proven success in consistently achieving renewal rate targets
Experience partnering with customers during regular business reviews to make data-informed decisions regarding their current product usage and expansion opportunities
You have a growth mindset — you welcome feedback and constantly want to improve
An opportunity to work from anywhere — our team is distributed worldwide
10 business days per year of unpaid time off for any reason
Paid sick leaves and 5 sick days per year without medical confirmation
Paid holidays according to the Belarus calendar
30 days of paid vacation per year
Employee Assistance Program - for important occasions of your life
An annual personal budget for education
Laptop for efficient work is provided
Medical Support Program
Quarterly team buildings
Eligibility for any additional privileges that Affise might provide in the future