Mar 13, 2023
100% Remote – Work from wherever your heart desires, as long as you have access to stable internet and a conducive workspace.
Work with our existing customers (creators, founders, & CEOs) to help them grow their online video subscription businesses
Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROI
Own the client experience by establishing rapport, providing training, identifying opportunities and driving product adoption
Expand current customer accounts through upsell opportunities of products and services
Negotiate and close renewals
Own data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churn
Become an industry expert by continuously seeking out and learning industry trends and best practices
Act as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoption
Provide customers with marketing, industry and platform best practices
Connect customers with ecosystem partners (i.e. software, agencies, production)
Mitigate churn by proactively addressing leading indicators
Maintain and update an accurate log of activity in our CRM system
Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience
Preemptively spot patterns to improve usage and adoption
3+ years of Customer Success and/or Account Management, preferably in SaaS
Excellent communication, presentation, written, negotiation and listening skills
Demonstrated interest in the SaaS, online video, and influencer industries
Growth mindset and a positive attitude
Ability to organize and prioritize time and tasks
Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
Graduate of a four-year university or equivalent professional experience
We will compensate you competitively.
Your growth is our growth! We’ll provide you with access to best-in-class training and workshops to help you develop and succeed in your role.
It’s a marathon, not a sprint. We make sure you have a clear growth plan to help you get to the next level at Uscreen.
100% Remote – Work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.
Our flexible, unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
We also offer flexible parental leave.
Your home office should be ergonomic and inspirational to help you make some magic. We’ll give you a generous WFH stipend to help you set one up.
And if WFH is not for you, we’re happy to pay for your coworking space.
We’re proud to offer personal development and mental wellness stipend.
We host virtual social events and company retreats filled with fun activities to ensure you feel part of the Uscreen team
Click the “Apply for this position” button
Fill out the short form
We will review the applications and email candidates who qualify to set up a first-round interview