Feb 6
To join our productive, fully remote team, we are seeking a seasoned, adaptable Customer Success Manager with B2B SaaS experience. The main responsibilities of this role are to onboard new clients, create enduring relationships with existing clients, and gradually grow accounts. One of the most important factors in this role is having the self-control to work on your own, being driven to help others, and having a curiosity or enthusiasm for research. This is an exciting opportunity to work on a challenging problem, significantly influence the technology and culture of a startup, and influence the way teams develop products in the future through research. Anyone who can work in the time zones of North America's west coast (such as Pacific time) is eligible.
As an early member of our customer experience team, you’ll be a crucial asset in our journey.
Engage with new Great Question users and customers to uncover the problems they’re looking to solve and help them derive immediate value from our software
Manage a portfolio of customer accounts, including running trainings, holding QBRs, managing renewals, and achieving expansion revenue targets
Collaborate with Sales, Research, and Marketing teams to proactively identify opportunities for expansion, education, and engagement
TL;DR—make sure our customers immediately have a positive experience (and grow these partnerships for the long haul)
Bachelor’s degree in Journalism, Business, Marketing, Humanities, or Social Studies
5+ years in a customer-facing role at a SaaS company (e.g. customer success, customer support, business development, sales, account management)
3+ years of experience managing customer relationships
3+ years of experience in a revenue-generating role (e.g. sales, business development, customer success, account management)
Inquisitive. You love asking the right questions to uncover insights and findings that can influence business decisions.
Customer-centric. You care that our newest customers and users have a positive experience working with us—right away.
High conviction. When you're in, you're all in. You take pride in your work and are passionate about delivering your best work.
You have a coachable, can-do attitude and are known to excel under pressure
Experience and genuine enthusiasm for working in a startup environment
Proven ability to effectively work remotely and excel in a remote work setting
You consistently demonstrate excellence in your work, being dependable, hard-working, focused, determined, and accountable
Bonus points:
UX, Customer, Market, or other research experience
Competitive Salary + Equity
Medical Insurance - Large Company Contribution
Always Remote
Education stipends
Flexible PTO and Holidays
Offsites, Regular Team Events, Virtual Gatherings, and more.