Dec 14, 2022
Are you looking to join the most powerful organization in the blockchain sector and make a difference in the global cryptocurrency revolution? Customer service is very important to us, and we want to build a platform where our users can receive exceptional help with quick responses and accurate information. Support is provided through a ticketing system and a live chat feature, and it covers issues like client questions, grievances, and identification verification for our top-notch cryptocurrency exchange platform. English will be used for support; applicants must be bilingual.
Handle inbound calls, live chat and other service methods
Provide accurate, valid and comprehensive information
Follow communication procedures, guidelines, and policies
Support other business units with customer liaison, accurately documenting customer requests
Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
Go the extra mile to engage customers
College degree or above
Fluent English language
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply
High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
Ability to work under pressure, strong communication skills and exceed beyond expectation
Passionate for customer service industry and can accept to work under different work shifts
Positive about the crypto industry
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire