Dec 2, 2022
Join our fully-remote team building the most incredible product for land investors. We are at the cutting edge of shaping how to systemize and run a land investing business.
Who We Are
Pebble is a platform for land investors to systemize and scale their businesses. We're a full self-funded SAAS company founded in 2019. We're profitable ($1m+ ARR), growing quickly, and our customers rave about us. Our team is fully remote with people from Korea to Morocco. Each team member is critical to our success and makes a direct impact on the business.
What we value
Help First
Kindness & Respect
Progress over Perfection
Continuous Self Improvement
Accountability to Deliver
Work Anytime, from Anywhere
Who You Are
You love communicating, connecting, and helping others. You have strong problem-solving skills and know how to translate that to people in an empathetic and friendly manner.
You are a proactive problem solver - always one step ahead of our customers in order to help them resolve any issues at hand. That comes in the form of research, troubleshooting, and testing all due to your innate need to get to the bottom of any issue.
What You'll Do
Carrying out a range of customer service activities, including answering queries, assisting with requests, troubleshooting & solving issues, while ensuring that customer value is maintained to the standards set forth by the organization
Communicating effectively with customers on multi channels like email, screen-recordings, phone, and chats etc.
Trouble shooting technical issues & providing relevant solution
Becoming and acting as an expert in the application features and functions of our platform
Document customer issues and create knowledge base articles
Performing other administrative tasks, independently and responsibly, as required
You will be a good fit for this role if you have previous SAAS customer service, innovative thought process and is comfortable with technology.
You must also be an adaptable, multi-tasking, fast learner who takes initiative and has great attention to detail
Preserve and grow your knowledge of procedures, products and services
Qualifications
2+ years in a similar customer and/or technical support role for a SaaS
Advanced written communication skills
Fluent verbal communication skills
Native / Bilingual English
Able to work during Pacific Time Zone
Grow with us
Everyone deserves to reach their fullest potential. We feel engaged and alive when we do work that matters with people we care about. And our goal is to help you do just that.
If this role sounds appealing, we would love to hear from you. (A real human reviews every application.)
In order to qualify for this role, you will need to submit a short video introducing yourself and share why you think you’d be a great fit for this team.