CUSTOMER SERVICE REPRESENTATIVE, REMOTE | WORK FROM HOME

Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

Minimum two years of account management and/or customer success/service experience preferred

Independent work ethic – while we have incredible team support in place, this is a remote or hybrid role that requires you to be individually goal driven

Organized, detail-oriented, and able to manage 30+ clients at once

Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Positive team player, enthusiastic, passionate, goal driven

Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues

Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation

Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.

Develop and maintain relationships with a select group of named accounts to ensure campaign success

Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings

Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome

Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects

Create and coordinate account documentation including reports, RFPs, and other recommendations

Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding