Jun 16, 2022
We are looking for a Customer Service Representative who will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service. International team environment Relocation package for candidates outside Poland available.
Manage business queries and inbound calls (average 70 interactions per day)
Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
Process requests and update data in our database
Document interactions in our ticket system
Help with the implementation of new IT solutions
Generate innovative ideas and solutions that will improve customers satisfaction
Assist other team members to leverage and develop their capabilities
Contribute to projects in various departments outside of regular responsibilities
Enthusiastic, communicative approach and willingness to support our customers
French language at C1/C2 level is a must, together with English at minimum B2 level
Excellent knowledge of an additional European language on full professional proficiency
Courage to face new challenges and opportunities
A great approach to teamwork and focus on internal and external customers
Experience in customer service will be an asset
Online recruitment process
Hybrid Work model & Flexible Working Hours
Private medical care in LuxMed Group
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance after probation period
Additional day off for your Birthday
Additional two days off per year for voluntary activities of your choice
Employee discount for high-quality Amway products
Annual Bonus depending on the yearly company and individual performance
Various portfolio of internal&external trainings: professional certifications, access to e-learning platform
Language courses co-financed by us
Possibility of growth inside of organization
International team environment Relocation package for candidates outside Poland
Numerous company events and office initiatives
Family atmosphere with no formal dress-code
Attractive office location in the heart of Krakow (High 5ive, Pawia street)