Jun 16, 2022

CUSTOMER SERVICE REPRESENTATIVE IN KRAKOW | RELOCATE TO POLAND WITH VISA SPONSORSHIP

We are looking for a Customer Service Representative who will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service. International team environment Relocation package for candidates outside Poland available.

CUSTOMER SERVICE REPRESENTATIVE IN KRAKOW | RELOCATE TO POLAND WITH VISA SPONSORSHIP | visajobshq.com

What you’ll do:

  • Manage business queries and inbound calls (average 70 interactions per day)

  • Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources

  • Process requests and update data in our database

  • Document interactions in our ticket system

  • Help with the implementation of new IT solutions

  • Generate innovative ideas and solutions that will improve customers satisfaction

  • Assist other team members to leverage and develop their capabilities​

  • Contribute to projects in various departments outside of regular responsibilities

What you’ll need:

  • Enthusiastic, communicative approach and willingness to support our customers

  • French language at C1/C2 level is a must, together with English at minimum B2 level

  • Excellent knowledge of an additional European language on full professional proficiency

  • Courage to face new challenges and opportunities

  • A great approach to teamwork and focus on internal and external customers

  • Experience in customer service will be an asset

What can you expect from us?

  • Online recruitment process

  • Hybrid Work model & Flexible Working Hours

  • Private medical care in LuxMed Group

  • MyBenefit Cafeteria Platform (with Multisport card available)

  • Group Life Insurance after probation period

  • Additional day off for your Birthday

  • Additional two days off per year for voluntary activities of your choice

  • Employee discount for high-quality Amway products

  • Annual Bonus depending on the yearly company and individual performance

  • Various portfolio of internal&external trainings: professional certifications, access to e-learning platform

  • Language courses co-financed by us

  • Possibility of growth inside of organization

  • International team environment Relocation package for candidates outside Poland

  • Numerous company events and office initiatives

  • Family atmosphere with no formal dress-code

  • Attractive office location in the heart of Krakow (High 5ive, Pawia street)