Jun 29, 2022
This is an exciting, customer-facing role assisting the Senior Operations Manager in developing, managing & building relationships with our most important customers - our drivers. We strive to deliver a superior level of service to drivers using our app, so they in turn can provide a superior level of service to our passengers. This role offers a great opportunity to start on the ground floor of a growing & extremely fast-paced company.
Main Areas of Responsibility:
Driver Centre Operations
Onboarding new drivers
Assisting drivers with queries & issues
Driver engagement and fleet integrity i.e. Driver performance, behaviour & relationship building
Driver app improvements & bug reporting- Help us improve the product
Driver Events - Ambassador days, manual evenings, town halls, etc.
Regional Expansion - regional trips to engage with drivers outside Dublin
Requirements
1-2 years experience in an operational or customer facing function
You have excellent customer service & organisational skills
You are metrics driven & hold yourself and other team members accountable to clear goals
You are a self-starter with a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together
You have an understanding of trading business and the operating environment
Fluency in English
Please note that this is an office-based role, since it will require F2F interaction with our drivers.
Move like you
At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month.
Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.
Need a lift? We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.
More Benefits? 👏 Monthly mobility budget for FREE NOW rides, quarterly team events, company-wide onboarding days, relocation assistance for internationals, birthday-off, kudos and many more!
This is an exciting, customer-facing role assisting the Senior Operations Manager in developing, managing & building relationships with our most important customers - our drivers. We strive to deliver a superior level of service to drivers using our
app, so they in turn can provide a superior level of service to our passengers. This role offers a great opportunity to start on the ground floor of a growing & extremely fast-paced company.
Main Areas of Responsibility:
Driver Centre Operations
Onboarding new drivers
Assisting drivers with queries & issues
Driver engagement and fleet integrity i.e. Driver performance, behaviour & relationship building
Driver app improvements & bug reporting- Help us improve the product
Driver Events - Ambassador days, manual evenings, town halls, etc.
Regional Expansion - regional trips to engage with drivers outside Dublin
Requirements
1-2 years experience in an operational or customer facing function
You have excellent customer service & organisational skills
You are metrics driven & hold yourself and other team members accountable to clear goals
You are a self-starter with a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together
You have an understanding of trading business and the operating environment
Fluency in English
Please note that this is an office-based role, since it will require F2F interaction with our drivers.
Move like you
At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month.
Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.
Need a lift? We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.
More Benefits? 👏 Monthly mobility budget for FREE NOW rides, quarterly team events, company-wide onboarding days, relocation assistance for internationals, birthday-off, kudos and many more!
About FREE NOW:
FREE NOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.
Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREE NOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.
The German based company is backed by the BMW Group and Mercedes-Benz Mobility. In total, around 1,850 employees in more than 27 offices work for the services of FREE NOW, which is led by CEO Thomas Zimmerman.