Jun 28, 2023
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. For successful candidates among foreign workers, LMIA support is available.
Responsibilities
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customer's issues and follow problems through to resolution
Set a clear mission and deploy strategies focused toward that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Requirements and skills
-At least one year of experience
-Proficiency in English
-Working knowledge of customer service software, databases and tools.
Job Types: Full-time, Permanent
Salary: $17.00-$22.00 per hour
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Ability to commute/relocate:
Toronto, ON: reliably commute or plan to relocate before starting work (required)
Education:
Secondary School (preferred)
Experience:
Front desk: 1 year (preferred)
Administrative experience: 1 year (preferred)
Work Location: In person