Oct 23, 2022
Customer service and information agents respond to questions, give details about a business's products, services, and policies, and offer customer services like accepting payments and handling service requests. They work for businesses in the private and public sectors, including retail outlets, call centers, insurance, telecommunications, and utilities firms.
Customer service representatives in retail establishments
Answer, in person or on the phone, enquiries from customers
Investigate complaints regarding the establishment's goods, services and policies
Arrange for refunds, exchange and credit for returned merchandise
Receive account payments
Receive credit and employment applications.
Contact centre agents
Take customer orders for goods or services
Promote goods or services
Respond to enquiries and emergencies
Investigate complaints and update accounts.
Customer service representatives in insurance, telecommunication, utility and similar companies
Explain the type and cost of services offered
Order services
Provide information about claims or accounts
Update accounts, initiate billing and process claim payments, and receive payment for services.
Information services representatives
Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
High School graduate (Grade 12 equivalency) or equivalent
Preferably 2–3 years as a service advisor.
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items for a short distance
Ability to climb a ladder and use a step stool
Willing to migrate and work in Canada
Job Type: Full-time