Jun 12, 2022
As our Senior IQ Implementation Specialist, you’ll help develop and own the entire onboarding journey for new Customers from the time of purchase through the handoff to a CSM. You’ll work hand in hand with our customers to understand their businesses and the problems they’re working to solve inside and out in order to set up an individualized onboarding and training plan to ensure adoption of the product. You’ll use your project management skills to ensure that customers are onboarded and optimized from a technical perspective as well as lead all customer communication, training, and follow-up to ensure that all key stakeholders with each customer actively buy-in and use the tool to its full potential.
As a part of our newest business unit, ApartmentIQ team members will have a significant impact on the processes that shape the evolution and success of this product. We’re looking for team members that are comfortable wearing multiple hats and thrive working in an ambiguous environment that is rapidly growing and changing.
What You'll Do
Own and manage customer relationships from the point of sale through successful onboarding
Conduct educational overviews, trainings, and QA sessions via zoom with customers to drive the adoption of all key stakeholders within the customer’s organization
Help the customer define their needs and a vision for success using ApartmentIQ
Manage the customer’s implementation, training schedule, and timeline toward seeing value.
Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
Contribute to building evergreen content and scalable resources for customers to use for education and to drive rapid product adoption.
Be an ApartmentIQ expert and discuss or educate on any nuance of the product
Successfully transfer your customer relationships to a customer success manager after onboarding.
What We're Looking For
At least 2 years of experience in a B2B SaaS customer-facing implementation role
Demonstrated excellence at creating a world class customer onboarding experience
Organization - you'll be working with many customers, and you'll need to have expertise in place to keep all of their needs organized.
Strategically minded — you'll be helping customers come up with their overall strategy with our product!
Highly self-motivated and driven — you don't need someone hovering over your shoulder telling you what to do all day.
Why Rentable?
We’re a 100% remote company where meetings, bureaucracy, and hierarchy are abhorred, and building and solving problems are what matter above all else.
We have a no a**hole policy. We believe in radical inclusivity. Everyone is welcome to join our team and we share all key metrics. And we always put renters first - we’re serious about all that “build a renter-friendly world” stuff we keep talking about
Perks of Working for Rentable:
100% remote workplace
Competitive Compensation
Stock Options
Open Vacation Policy (you take vacation whenever you want)
Medical, Dental, and Vision Insurance
100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
401k Program
Laid back work environment/schedule
We’re Rentable, a rental platform on a mission to make rentals the next category of e-commerce. In addition to operating one of the largest rental marketplaces in the U.S. (Rentable.co), we offer a suite of tools to help property managers digitize the antiquated leasing process.
We recently raised a $22.5M Series B to further accelerate our rapid growth. And now we are looking for amazing people, like you, to join our growing team.