Mar 21, 2022
Our Trust and Safety team is dedicated to ensuring users online security by avoiding prohibited content and preventing fraudulent activity. Whether writing transparent and fair Community Guidelines, maintaining a high level of content quality or mitigating fraud and abusive behaviours, the Trust and Safety team is proud of helping enhance the users experience and building internet safety. We are looking for a Content Integrity Specialist to serve a critical role as part of our Trust and Safety team. This role will require the candidate to develop a deeper understanding of how bad actors behave in order to identify patterns or trends and mitigate their actions. We sponsor visa processes for international candidates when applicable and provide legal & admin support along the process combined with a competitive relocation package.
You will be responsible for maintaining the quality and policy adherence of content on wallapop. This is a unique opportunity to become an essential part of our Trust and Safety team, ensuring that our policies are being respected and our users are protected from forbidden content and bad actors.
What You Will Do
Keep wallapop free from bad actors and forbidden content by updating the current automatic moderation filters and creating new ones
Control the moderation accuracy according to the policy of the platform by analysing users complaints
Analyse reports from users to feed the automatic moderation filters
Ensure a good relationship with brands and public authorities by analysing their requests and responding in accordance with applicable law and our terms of service
What We’re Looking For
Excellent interpersonal, written, and verbal communication skills in Spanish, English and Portuguese
An independent thinker, able to work autonomously, capable of translating complex thinking into practical application
Have a track record that demonstrates your ability to perform multiple tasks while having a keen eye for detail
Have a background in either customer research/service
Highly organised, and with excellent attention to detail
Good analytical, logic and reasoning skills
Strong investigative ability
Strong desire to build a career in the fraud industry
Bachelor's degree is preferred, however not essential
Basic knowledge of Propositional Logic and Pattern Matching (Regular expressions - REGEX) a plus
Do note that all our jobs are Barcelona based. We work in a mostly remote capacity offering great flexibility to our employees, but we believe in the power of getting together regularly in our office. As a first iteration, we expect a 4+ day/month office attendance for which the specifics are decided on a team level.
Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone.
We sponsor visa processes for international candidates when applicable and provide legal & admin support along the process combined with a competitive relocation package.
Additionally to the opportunity to contribute to an agile product set up and work together towards achieving our meaningful mission, we offer the following Perks & Benefits:
An international team operating in 2 official working languages (English & Spanish), there is never a dull day in our team!
Brand-new, modern and inspirational office space with stunning views and a sunny terrace. All built with sustainable and recyclable materials!
TOP hardware of your choice (latest Apple or Windows)
26 holidays per year
Flexible working hours + intensive Fridays
Generous individual learning budget of 2k per year + our very own Wallalibrary
Group and individual English & Spanish lessons as part of our working day
Private Health Insurance with Cigna
Flexible remuneration to deduct from gross salary (kindergarten/food/transport check)
TeamBuilding activities and branded Merchandising
AndJoy Gym plan + virtual sports classes
Referral Program & Charity Donation
Extended newborn & adoption leave
Bonus for weddings & newborns
Wallarenta (Tax income support)
Monthly plan for free shipping, bumps & home-pick-up on our services
Surprise gifts when celebrating birthdays
Wallanniversary loyalty program
30EUR as part of your monthly payroll to contribute towards your WIFI
One-off payment based on compensation package to go towards setting up your wallahome office
Relocation package (monetary support and legal advice), if applicable
What does the hiring process look like? **Please, note that all interviews take place remotely over hangouts.**
Intro Call - run by talent acquisition. It will take 30-45 minutes and will focus on giving you more information about the role and the company as well as going over your experience and expectations.
Test Stage - you will be assigned a take-home challenge, which is aimed at assessing your technical skills required for the role.
Expertise interview - run by the hiring team, focusing on hard-skills and domain knowledge required for the role. This usually takes 60 minutes.
Competency Interview - run by talent acquisition and/or hiring manager. We will focus on gaining insights and understanding of how you operate in the workplace and your fit to our values. This usually takes 60 minutes.
Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.
Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us.
Wallapop operates in Spain and Italy, offering a catalogue of several hundreds of millions of products and services. Powered by technical innovation and continuous improvement, we bring together the scale & trust of classifieds with the marketplace’s convenience & reach. Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology.
Backed by top investors such as Accel, Insight Partners & Naver Corp we bring our total valuation to 690 million EUR and are embarking on our international journey with the aim to become the world’s best unique goods trading platform.