Oct 2, 2021
You are a customer service extraordinaire with a meticulous eye for detail and an analytical mindset. You are passionate about providing top quality service alongside supporting your team with rigorous admin and organisation skills.
Not just a digital native, you are comfy with the typical tech stack of a remote-first company (Slack, Trello, Google Drive, Notion and Zoom, etc.). Your love of tech extends to problem-solving and learning to use new technologies, sometimes complex, software platforms. You are a keen, concise and personable communicator who is comfortable in a fast-paced environment; multi-tasking across multiple digital tools.
As a full-time remote worker, you are happy working independently and collaborating well with different teams. Being part of a supportive and caring team in a dynamic, fast-paced organisation is where you want to be.
Our lifeblood is sustainability; it needs to be your bag too. You must be interested in and excited by the challenges and opportunities of sustainable living, sustainable business and encouraging others to take climate action.
Reporting into Do Nation's Community Support Manager and supporting our Head of Communications, our Community Support Exec will help ensure that we provide a smooth, consistent, and high-impact service as we grow.
You will help our community feel heard and supported by being the first point of contact for all enquiries. Your role is all about helping our users get the most from our platform as well as offering critical support to the wider communications team.
Some of the things you will do::
Respond to user and customer queries about Do Nation and our partner sites, troubleshooting and offering solutions to questions, issues with pledges, subscriptions and more.
Capture user feedback, articulating new features or debugging and reporting issues to the product and technical team for prioritisation.
Liaise with the appropriate team regarding user queries and suggestions.
Support our community growth on social media by scheduling and posting content and providing other social media support.
Upload and test newsletter content and manage subscriber lists.
Manage and update content on our site (including customers’ Whitelabel sites) through our CMS system
Assist with monthly helpdesk and community comms reporting.
Other administrative tasks, as the business requires.
Salary: £20,000 to £22,500
Holiday: 23 days + flexible bank holiday allowance + additional slow travel policy
Benefits: Home office allowance, professional coaching, L&D budget, co-working allowance, flexible working, two volunteering days per year
We're on a mission to help millions of people take meaningful climate action. Through our online platform, we help people to form healthy, environmentally friendly habits, both at home and at work.
We strongly believe in the potential of our unique model to create a wide-scale, meaningful impact on one of the most critical issues of our time, and we're hungry to deliver on that.
Our organic, customer-fuelled growth means we're now looking to add to our remote team of passionate sustainability experts with a newly created Community Support Executive role.
We're a small purpose-driven organisation aiming to have a big impact on the world while also having lots of fun.
As a certified B Corp, we're committed to balancing that purpose with profits; we're recognised as one of the best in the world for our approach to Corporate Governance.
What’s Corporate Governance? Basically, our mission is incorporated into the DNA of our company structure; we act ethically, with accountability and transparency - embodying what it means to use business as a force for good. We're pretty proud of this.
Here’s what some of the folks on our team feel about Do Nation life:
"Do Nation are a small but mighty team. The founders, Hermione and Martin, are incredibly passionate about what we do, creating a strong and inclusive team and involving team members in every aspect of the business.”
"Do Nation are committed to the happiness, health and wellbeing of their individual employees, as well as the wonderful team dynamic. They're very invested in the personal & professional development of their employees too. It's a relaxed, flexible, and fun vibe, yet each day is exciting and fast-paced. There are many inspiring projects and customers that we work with. Lots of room for learning, and growing too. A forward-thinking, impactful, and creative workplace that I feel privileged to be part of."