Mar 14, 2022
As a Community Operations Associate, you will be an integral part of the growing community operations team which takes care of our customer experience. You will be our voice for our customers while working closely with city teams to surface insights and share user feedback. This role is a great opportunity to learn how micromobility startups operate sustainably. You will not only engage with our customers and solve their issues. You will also create meaningful change by contributing to strike teams and projects that build support policies, establish scalable processes, and other collaborative initiatives.
Deliver high-quality service across multiple support channels (email, chat, phone)
Work with empathy and willingness to deliver a great experience
Find inspiration in customer feedback to better understand the customer journey to guide decision making and uncover opportunities for improvement
Triage bugs, fraudulent behavior, and incidents early on to escalate them timely and ensure minimal impact on the businessBe a reliable partner to local city teams to support new markets and day-to-day needs
Outstanding proficiency in French (native or second native) and full business proficiency in English;
Empathy and passion for customer service: you can interpret the root of customer issues to transform the customers’ experience and exceed their expectations
Discipline and high work ethic: you are ready to work in shifts, and you will always be on time for your shift (some rotating shifts may be scheduled in the evening or during the weekend)
Curiosity and proactiveness: you think about how you can simplify and improve the tasks you are working on, and continuously improve processes on behalf of users
Being a team player: you’d be happy to coach the newbies and back up your teammates when needed
🌎 An international environment: over 55 nationalities across 9 countries: Belgium, Netherlands, France, Germany, Poland, Spain, Italy, Finland Norway and the UK.
🌿 Impact : An Opportunity to play your part working for a company that is actively addressing some of the current climate concerns worldwide, doing everything we can to be as sustainable as possible.
💡 Opportunities to learn : You will have an opportunity to learn and grow throughout your position.
❓Transparency: Weekly Q&A sessions with our leadership, honest discussions about how we are progressing and our growth in all of our markets.
💜 People-first: We are here to support all of our employees, and have partnered with MindMatters to ensure our employees mental health is top of mind in these difficult times.
🏡 Flexible working environment, do you want to work from home? Two days from the office? Or fully in the office? It's your choice, just let us know!
🪑 Assistance with a WFH station
💰 A fair and competitive salary package
🚀 Employee Stock/Equity plan
🌍 Relocation package and visa sponsorship available
👶 Parental policy
Closing & equal opportunities employer statement
Come as you are
Dott is an equal opportunities employer. We invest in diversity, ensure equality and encourage expression. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees.
Want to join us for the ride? Let’s do this right – together.