Nov 9, 2022
We're seeking a self-starter who appreciates a hectic work environment and wants to be our client's first point of contact. When a potential new client calls us to make an appointment for mental health therapy, you will be the first person to speak to them as a client intake representative. The majority of your time will be spent using the phone and email to efficiently respond to client inquiries and swiftly and precisely schedule the client, when necessary, with the ideal mental health physician. You will work closely with our Client Intake Lead to develop and implement best-in-class customer assistance, and you will report directly to her. You'll experience what it's like to start a business from scratch right away and you’ll be able to drive real impact.
You love providing top-notch customer service.
You are a quick study who can learn how our platform works and explain it quickly and accurately on a call.
You enjoy solving problems on the fly and leading our clients through the booking process so they can have a (potentially life-changing) mental health appointment
You have strong oral and written communication skills, and you feel comfortable speaking with clients calling to book a mental health appointment.
You would enjoy serving as the voice of Grow Therapy.
You are a self-starter who can dependably and reliably execute tasks.
You can consistently commit 20 hours per week, preferably the same hours. Helpful if those hours are between 8 am and 12 pm eastern time.
Previous call center experience is highly preferred.
First-hand experience with foundational tactics for growth and customer success at a fast-growing startup
Meaningful relationships with our clients and your team
The opportunity to drive impact from day one
Competitive compensation
Flexibility and convenience of remote work
Growth opportunities within the company
Highly engaged and supportive teammates with plenty of opportunities for fun
Paid time off!