Dec 20, 2021
The team is responsible for trialing new functionalities of OSP in eCommerce fulfillment, in-store fulfillment, logistics and supply chain to make sure everything works as expected before it’s released to clients. The team provides valuable feedback to product teams which is used to improve the OSP. As part of trialing the team fulfills live customer orders which means behaving as a real retailer to enable the full use of OSP. The team also provides an environment where everyone at Ocado Technology can improve their knowledge and interact with OSP.
At Ocado Technology we have teams who are responsible for building the software systems powering our next generation fulfilment centres, which are core to the Ocado Smart Platform.
Our software employs complex algorithms and business logic to schedule and coordinate the work of hundreds of people fulfilling customer orders. This includes receiving stock from suppliers, decanting and storing inventory, dealing with exceptions and picking and dispatching orders.
Efficiency and accuracy are at the centre of everything we do. Building the new technology platform to enable each of our sites, which run around the clock, to reach their 250,000 orders per week.
We are looking for an enthusiastic and energetic Support Analyst with a solid background in operational support and experience in knowledge management to work in our Ocado Smart Platform (OSP) Business Support team. Someone who can interface with operations and software development teams and yield valuable insights around the operational health and resilience of our systems and drive their continuous improvement.
This is a fantastic opportunity to join a new team in an expanding international company that is at the cutting edge of technology.
• Developing a deep understanding of the business processes and data flows within our warehouses in order to more effectively perform the below;
• Analysing data from operational incidents (in office hours) and sharing insights on root-cause, symptoms, systems, etc;
• Helping identify and designing solutions to root causes of incidents, explaining their value, and pushing them through;
• Working with the team in estimation and review sessions.
• Proactively identifying and guiding the development of tools that will enable problem resolution for mission-critical services;
• Becoming an effective part of the support structure providing assistance to production issues, including fault finding and resolution;
We'd love to hear from you if you have...
• Experience with data warehousing
• Work well with others and actively contribute towards team objectives;
• Strong verbal and written communication skills, robust interaction with stakeholders and other members of the team;
• Proactive approach, demonstrate accountability and ownership;
• Working with relational databases and having experience with SQL;
It would be great but it's not essential if you have...
• Prior experience in a Business Analyst role or Support Analyst Role.
• Experience with Google Big Query and Google Data Studio;
• Experience with Tableau or other BI tool;
• Familiar with Python;
• Experience working with Agile methodologies and in Agile environments.
• Experience working with scripting languages and Linux OS.
• OSP Customer Fulfillment Centre domain knowledge;
Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;
• Hybrid working patterns meaning part of the working week can be spent working remotely (typically 3 days per week). However, your working pattern will depend upon your role/team).
• 30 days ‘working from anywhere’ policy
• Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Private Medical Insurance
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below.
We are thrilled to welcome applicants from across the world. Whilst we are able to offer visa sponsorship, please note that we are only able to cover costs relating to the Certificate of Sponsorship and the Immigration Skills Charge only. For all employment offers made for UK roles, it is expected that you will be based in the UK in commutable distance, ready for your first day of work, so please keep this in mind. If you have any questions, please don't hesitate to ask.
Due to the energising nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. If you have applied and been rejected for this role in the last 6 months, or applied and been rejected for a role with a similar skill set, we will not re-evaluate you for this position. After 6 months, we will treat your application as a new one. All benefits information is subject to change and the terms of the individual arrangements.
Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability or union participation. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally.
“We are on a mission: to transform the future of online grocery through cutting-edge technology innovation.”
Ocado Technology is changing the way the world shops using advanced Artificial Intelligence, Machine Learning, Robotics, Big Data, Cloud and IoT. We develop the innovative software and hardware systems that power Ocado.com, as well as the unique ‘Ocado Smart Platform’ which is being implemented by ambitious retailers across the world from Europe to America, Asia and beyond.
We build everything in-house: from intelligent, frictionless e-commerce platforms to highly automated warehouses, our employees are skilled specialists with expertise across a wide range of technologies. We’re working on cutting-edge innovations that are shaping the future of our society.
We are a fast-growing, global company. Today we have colleagues in development centre across the world - London, Hatfield, Welwyn Garden City (UK), Krakow, Wroclaw (Poland), Sofia (Bulgaria), Barcelona (Spain), Stockholm (Sweden), Las Vegas, San Francisco (USA) and Toronto (Canada).
Our Values
We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment with inspiring projects that our people love. Core values of Trust, Autonomy, Craftsmanship, Collaboration and Learn Fast help drive our innovative culture. But don’t just take our word for it, have a look at what our people are saying about us on Glassdoor.