Mar 8, 2023
We are looking for a highly qualified Business Analyst with a strong emphasis on data analysis to join our team. You will be in charge of reviewing customer behavior data to support and create fresh use cases for our CRM team to enhance our bank products. Visa Sponsoring — We assist our employees with all the relocation-related paperwork.
Extract, analyze, and interpret large and complex customer behavior data using advanced statistical techniques and tools
Identify trends and patterns in data, and use insights to inform strategic business decisions
Analyze customer journey data to identify key touchpoints, pain points, and areas for improvement
Use reporting tools such as Knime and Tableau to create visualizations and insights from the data
Communicate findings and recommendations to stakeholders in a clear and concise manner
Collaborate with cross-functional teams to identify and implement process improvements
Stay up-to-date with the latest data analysis trends and tools, and continuously improve skillset.
Support the CRM department by developing new use cases for customer data analysis
Understand bank products and identify opportunities for improvement
Use KNIME, Tableau, MongoDB, and Oracle to support data analysis and reporting
Bachelor's degree in a relevant field (e.g. Business, Economics, Computer Science, Mathematics)
3+ years of experience in a business analyst or data analysis role
Strong proficiency in data analysis tools and technologies such as SQL, Python and Excel
Experience with machine learning and statistical modeling is a plus
Strong problem-solving and analytical skills
Excellent communication and presentation skills
Ability to work well in a team environment and across different departments
Strong experience with KNIME, Tableau, MongoDB, and Oracle is required
Possibility to benefit and learn from our international, talented and passionate community at Erste
Great learning curve through ownership and creative freedom
Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
Good food: Healthy nutrition and good food are important for our quality of life. With seven restaurants and cafeterias, there’s something to suit every taste on the Erste Campus
Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
New way of work: With our flexible working hours model we want to make your life less complicated. Combing the best of both worlds, remote and company time.
Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.
Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
Language courses for German & English – Learning a new language unites. We support you with appropriate language courses where you participate together with your colleagues.
Visa Sponsoring – We support our employees with all the formalities associated with a relocation
Work-Life-Balance – Home office, paternity leave, sabbatical, sports courses -– we support you in balancing work, family and leisure time
The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 56.448,-- gross per year. But this is just a formality - we would be happy to talk about your actual salary in person!