Oct 12, 2022

B2B SUPPORT SPECIALIST IN BRNO | RELOCATE TO CZECH WITH WORK VISA SPONSORSHIP

As our Partner Care Specialist, you will be responsible for delivering the highest standard of support to our business partners. You will communicate directly with them via phone, email, or chat and take full ownership of their requests to make sure that each communication will end with a fast resolution and a smile on their face.

B2B SUPPORT SPECIALIST IN BRNO | RELOCATE TO CZECH WITH WORK VISA SPONSORSHIP | visajobshq.com

What will you be doing?

  • Act as a part of the dedicated team operating 24/7 and handle any and all inquiries and requests from our B2B partners

  • You will be responsible for handling all requests through various sources - calls, emails, chat, tickets, or internal systems

  • Take full ownership of the whole process around our B2B partners’ requests and ensure the solution delivery with the highest standards within the targeted SLAs

  • Provide continuous feedback from both our internal teams and B2B partners to ensure the best quality of the services we provide

What are the requirements?

  • Excellent command of English (level C1) both spoken and written

  • Previous customer support experience

  • Advanced computer skills and Internet user skills

  • Excellent communication and problem-solving skills with a customer-oriented approach

  • Independence as well as the ability to work in a team environment

The role has rotating shifts, mainly day (9:30am to 5:30pm) and afternoon shifts (3pm to 11pm) plus maximum 1-2 night shifts per month (11pm to 7am). The shift length is 7.5hrs + 30mins breaks.
 
 

We offer you


 •We give our employees the freedom to choose between the environment of work from home and our modern office located in ZET Nová Zbrojovka with an in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
 •We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
 •Hardware from Microsoft.
 •Unlimited contracts within a forward-thinking and ambitious company.
 •Relocation package (including visa transfer support).
 •We're rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries.
 •Grow.Kiwi program which supports parents and keeps them engaged with the company.
 •Dogs, kids, and parties are welcome in our offices.