Jun 21, 2023
In order to maintain a spotless standard of cleanliness, the Assistant Housekeeper works with the Executive Housekeeper to oversee the day-to-day provision of cleaning services yacht-wide, in all guest suites, and in public areas. In order to achieve the company-required levels of guest and employee satisfaction, this job oversees and actively controls the daily tasks of the Suite and Junior Suite Attendants, Public Area cleaning, and laundry operation. He or she makes sure that all tasks are carried out in compliance with the company's policies and procedures as well as the standard operating manuals.
Assists the Executive Housekeeper in managing the Housekeeping and Laundry teams and shares the responsibility for the front and heart of house operation. Responsible for all cleaning services, laundry operation, in suite and supports the uniform and linen program in suites, dining areas and employee cabins
Creates positive, memorable experiences for guests and anticipates their needs and expectations through an interactive communication. Ensures that all guest concerns, enquiries and requests are recorded, followed up and addressed immediately, guarantying total guest satisfaction
Takes the initiative to interact with Ladies and Gentlemen to identify their needs and ensures all expectations are met and exceeded within the parameters of the Standard Operating Procedures.
Cooperates with the Food & Beverage Department and supports In-Suite Dining activities where possible and necessary to ensure complete guest satisfaction. Monitors and verifies in the system and with the Suite Attendants that In-Suite Dining orders are delivered without delay as per guest requests, in particular for breakfast orders
Assists in managing all operating budgets and administrative tasks for the department and supports in the review of all future orders for consumables, flowers, housekeeping OS&E and laundry. Participates in the creation of fiscal year budgets where requested
Enforces strict Public Health practices and follows United States Public Health (USPH) standards within the housekeeping department at all times, including but not limited to cleaning and maintenance, temperature recording, store organization, self-inspections and Integrated Pest Management (IPM). Takes the lead in implementing departmental Public Health Inspections as needed to stay ahead of all Public Health compliance
Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position
Very good knowledge and experience in Housekeeping and Laundry operations. Advanced understanding of processes and procedures in the Cruise and Hotel industry, including inventory management, operating budgets and audit procedures
Very good knowledge and experience in Public Health rules and regulations related to United States Public Health (USPH) and Hazardous Analysis Critical Control Point (HACCP)
Sound knowledge of Property Management, Point Of Sales and Inventory Management systems in the capacity of a power user. Advanced knowledge of guest facing systems such as interactive television and in suite tablets is preferred
Previous experience onboard a luxury cruise ship as an Assistant Housekeeper or similar role is required. In addition, experience in a luxury hospitality environment is preferred
Very good knowledge of MS Office package or similar applications in particular Excel