Mar 5
We are searching for a Senior Technical Writer who is eager to work on a range of projects, who is prepared to become a vital member of a quickly expanding organization, and who is either at ease with or eager to learn about docs-as-code delivery models. Please apply even if you do not think you meet all of the requirements mentioned. We still want you to be considered for the position. Nobody checks every box; instead, we are searching for applicants who possess a strong emphasis in a few areas along with some aptitude and curiosity in others.
Author, edit, test, and deliver content for on-premises and cloud environments that have frequent updates.
Revise, restructure, and edit existing content to improve usability.
Write deployment and configuration guides, user guides, API and command references, tutorials, and best practices guides.
Interact with and test automation scripts.
Manage our open-source Github repositories.
Collaborate with fellow writers, engineers, product managers, and UX designers to develop clear and concise technical content.
Collaborate with technical support staff, field specialists, and the community to develop and edit contributed content for technical accuracy, grammar, usage, and style.
Contribute to information architecture, and internal development processes, and help manage documentation development tools.
You possess empathy, curiosity, and a willingness to try new things, especially those outside of your comfort zone.
Your favorite part of being a technical writer is the actual writing.
You’re a strong communicator who has written technical material before, and your communication skills carry over into the way you engage with teammates.
You’re a self-directed learner who can pick up tech skills with minimum support.
You’re comfortable working within a diverse global team in multiple time zones.
You’ve got some familiarity with Git and Github, or other version control products.
4+ years’ experience documenting highly technical software for developers and/or enterprise admins.
Experience crafting the following types of content (and we’d love to see samples):
Top-notch tutorials
Effective technical diagrams
Writing for multi-cloud or hybrid products
Experience working in an Agile development environment.
Familiarity with single-source publishing
Familiarity with REST APIs and Open API
Familiarity with programming languages such as Ruby, JavaScript, Lua, and Go.
Familiarity with the Jekyll static site generator
Kong has different base pay ranges for different work locations globally, which allows us to pay employees competitively and consistently in different geographic markets. The compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set, and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US-based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long-term disability benefits, and basic life and AD&D insurance, among others. The typical base pay range for this role is GBP 72,450 - 86,940.