Mar 26
For our SaaS solution, we are looking for an experienced technical support specialist with excellent communication skills, a customer-focused attitude, and the ability to quickly resolve user difficulties and guarantee optimal operation.
You will serve as the first point of contact to support those seeking technical assistance.
You will solve urgent, customer-specific issues using in-house support tools.
You will escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure a smooth problem investigation.
You will ensure that all issues and their resolutions are properly logged and documented.
You will identify major, elusive, and recurrent issues that impact clients.
You possess analytical and problem-solving skills. (No change made to this sentence as it doesn't fit with the "you will" structure.)
Bachelor's degree in Computer Science or Information Technology, or equivalent experience.
Good knowledge of database systems management software, Jira, Azure DevOps, and logging software.
At least one year of experience working in technical support roles.
Strong investigation and problem-solving skills with the ability to troubleshoot and identify the root causes of software and infrastructure problems.
Self-motivated, eager to solve problems, and driven to completion.
A good understanding of SQL and JSON, and knowledge of any programming language is a plus.
Fluent in written and spoken English.
This role is open for both Thai and non-Thai candidates. We can provide full VISA sponsorship if required.