Feb 13

A CUSTOMER SERVICE REPRESENTATIVE IS NEEDED FOR A FULLY REMOTE JOB OPPORTUNITY, WORK FROM ANYWHERE

You will deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction.

A CUSTOMER SERVICE REPRESENTATIVE IS NEEDED FOR A FULLY REMOTE JOB OPPORTUNITY, WORK FROM ANYWHERE | visajobshq.com

What you will be doing

  • Provide online instant text consultation and answering for platform users to solve user operation problems.

  • Provide professional product consulting services for platform users.

  • Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction.

  • Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements.

  • Provide customers with system and product updates to ensure they are kept abreast of all significant changes.

  • Other matters assigned by the supervisor.

What we are looking for

  • A bachelor's degree in social media management, marketing, customer service, or a related field.

  • At least 2 years of relevant experience in financial services, technology, and/or customer support.

  • Have experience in customer-oriented support and service, and have experience in serving VIP customers.

  • Have a positive working attitude, good communication and expression ability, and work under high pressure.

  • English is fluent and can be used as a working language.

  • Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge.